Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

At InfiniQuant, we are committed to providing high-quality professional coaching services in interview preparation, public speaking, presentation skills, and communication training. This Refund Policy explains the circumstances under which refunds may be issued for our Services and the process for requesting a refund.

By purchasing our Services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms and Conditions and Privacy Policy.

2. General Refund Principles

Our refund policy is based on the following principles:

• Fairness: We strive to treat all clients fairly and consistently
• Quality: We stand behind the quality of our coaching services
• Transparency: We clearly communicate our policies before purchase
• Timeliness: Refund decisions and processing occur promptly
• Good Faith: We expect clients to engage with our services in good faith

3. Refund Eligibility Periods

Refund eligibility depends on when you request the refund relative to your scheduled session:

4. Service-Specific Refund Policies

4.1 Individual Coaching Sessions

For single, standalone coaching sessions:

• Cancellations made more than 7 days in advance receive full refund
• Cancellations made 3-7 days in advance receive 50% refund
• Cancellations made less than 3 days in advance are non-refundable
• You may request to reschedule rather than cancel (subject to coach availability)

4.2 Multi-Session Packages

For coaching packages consisting of multiple sessions:

• If you cancel before the first session, refund eligibility follows the timeline in Section 3
• After the first session has occurred, refunds are calculated based on unused sessions only
• Individual session cancellations within a package follow the standard cancellation timeline
• Unused sessions from packages may be refunded at a prorated rate, minus any package discount applied
• Packages must be used within the specified validity period (typically 6 months from purchase)

4.3 Online vs. In-Person Sessions

The same refund policies apply to both online and in-person coaching sessions. The format of delivery does not affect refund eligibility.

4.4 Consultation Requests

Initial consultation requests submitted through our Website contact forms are non-binding until confirmed and paid. No refunds are necessary if you decide not to proceed before payment.

5. Emergency and Exceptional Circumstances

We understand that unexpected situations arise. We may provide refunds or rescheduling options outside our standard policy for the following emergency circumstances:

• Medical Emergencies: Serious illness, injury, or hospitalization (documentation may be required)
• Family Emergencies: Death or serious illness of immediate family members
• Natural Disasters: Events beyond your control that prevent attendance
• Technical Failures: For online sessions, if our platform fails and prevents service delivery

To request consideration for exceptional circumstances:

1. Contact us as soon as possible at [email protected] or +212847146398
2. Explain your situation and provide supporting documentation if available
3. We will review your case individually and respond within 2 business days

6. Service Quality Issues

We are committed to delivering high-quality coaching services. If you are dissatisfied with service quality:

6.1 Immediate Concerns

If you have concerns during or immediately after a session:

• Communicate your concerns to your coach directly during the session
• Contact us within 24 hours of the session at [email protected]
• Describe the specific issues you experienced
• We will investigate and respond within 2 business days

6.2 Resolution Options

Depending on the nature of quality concerns, we may offer:

• A complimentary makeup session with the same or different coach
• Partial or full refund for the affected session
• Adjustment to future sessions to address your concerns
• Alternative services that better meet your needs

6.3 Good Faith Requirement

Quality-based refund requests must be made in good faith. We reserve the right to deny refunds if we determine that:

• The client did not actively participate in the session
• The client's expectations were unrealistic or not communicated beforehand
• The request is fraudulent or made in bad faith
• The client violated our Terms and Conditions

7. Non-Refundable Items and Services

The following are non-refundable under all circumstances:

• Digital Materials: Downloaded or accessed coaching materials, templates, or resources
• Completed Services: Sessions that have already been delivered
• Administrative Fees: Processing fees charged by third-party payment processors
• No-Shows: Sessions you failed to attend without prior cancellation
• Late Cancellations: Cancellations made within the non-refundable period
• Change of Mind: After attending one or more sessions, simple change of mind is not grounds for refund of future sessions unless within the standard cancellation timeline

8. Refund Request Process

To request a refund, follow these steps:

Step 1: Submit Request

Contact us via email at [email protected] or phone at +212847146398 with the following information:

• Your full name and contact information
• Date and time of the session(s) in question
• Reason for the refund request
• Original payment method and transaction reference
• Any supporting documentation for exceptional circumstances

Step 2: Review Process

Upon receiving your request, we will:

• Acknowledge receipt within 1 business day
• Review your request against our refund policy criteria
• Verify session details and payment information
• Contact you if additional information is needed
• Make a decision within 3-5 business days

Step 3: Decision Communication

We will notify you of our decision via email or phone, including:

• Whether the refund is approved or denied
• If approved, the refund amount and method
• If denied, the specific reasons for denial
• Alternative options if applicable

Step 4: Refund Processing

If your refund is approved:

• Refunds are processed within 5-10 business days of approval
• Refunds are issued to the original payment method
• You will receive confirmation once the refund is processed
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

9. Rescheduling vs. Cancellation

Before requesting a cancellation and refund, consider rescheduling:

9.1 Benefits of Rescheduling

• Retain the full value of your payment
• Continue working toward your communication goals
• Maintain continuity with your coach
• More flexible than cancellation policies

9.2 Rescheduling Process

• Contact us at least 48 hours before your scheduled session
• Provide preferred alternative dates and times
• We will work with coach availability to find a suitable time
• Confirmation will be sent once rescheduling is confirmed

9.3 Rescheduling Limitations

• Each session may be rescheduled once without penalty
• Multiple rescheduling requests may be subject to fees
• Rescheduling requests made less than 48 hours before a session may not be accommodated
• Sessions must be rescheduled within package validity periods

10. Partial Refunds

In certain situations, partial refunds may be appropriate:

• Technical Issues: If technical problems significantly impact an online session, a partial refund may be offered proportional to the affected time
• Shortened Sessions: If a session is cut short due to circumstances beyond your control, a prorated refund may be provided
• Package Cancellations: When canceling multi-session packages after some sessions have been completed, unused sessions may be refunded at the prorated package rate

11. Coach-Initiated Cancellations

If we must cancel or reschedule a session due to coach unavailability, illness, or other circumstances:

• We will notify you as soon as possible (minimum 24 hours when feasible)
• You may choose to reschedule at no additional cost
• If rescheduling is not possible, you will receive a full refund
• We may offer a complimentary session extension or additional materials as compensation for inconvenience

12. Dispute Resolution

If you disagree with our refund decision:

1. Request Reconsideration: Email a detailed explanation of why you believe the decision should be reconsidered to [email protected]
2. Management Review: A senior manager will review your case within 5 business days
3. Final Decision: You will receive a final decision with detailed explanation
4. External Resolution: If still dissatisfied, you may pursue resolution through consumer protection agencies or legal channels as outlined in our Terms and Conditions

13. Fraudulent Refund Requests

We take fraud seriously. Fraudulent refund requests may result in:

• Immediate denial of the refund request
• Termination of your account and access to Services
• Legal action to recover damages
• Reporting to appropriate authorities

Examples of fraudulent behavior include:

• Filing chargebacks or payment disputes after receiving Services
• Providing false information in refund requests
• Claiming non-receipt of Services that were delivered
• Attempting to obtain refunds for consumed digital materials

14. Payment Processor Disputes

If you initiate a chargeback or dispute through your payment provider:

• Please contact us first to resolve the issue directly
• Chargebacks may result in additional fees and account suspension
• We will respond to payment disputes with documentation of Services provided
• Resolution through direct communication is faster and more favorable for both parties

15. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Website. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Your purchase of Services after changes to this policy constitutes acceptance of the updated terms. Purchases made before policy changes remain subject to the policy in effect at the time of purchase.

16. Contact Information

17. Additional Terms

This Refund Policy is part of and subject to our Terms and Conditions. In the event of any conflict between this Refund Policy and the Terms and Conditions, the Terms and Conditions shall prevail.

This policy is governed by the laws of Japan. Any disputes arising from refund matters shall be subject to the exclusive jurisdiction of courts in Osaka, Japan.

By purchasing InfiniQuant's Services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is compliant with Google Ads requirements, consumer protection laws, and international e-commerce standards.